We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it or credit your account, subject to the terms below. This policy applies to products bought from Varkhart.

1. Unwanted Products

Not what you ordered?

If we accidentally deliver the wrong product to you or if the product is not as described on the Website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).

2. Returns & Exchanges

Our policy lasts 3 days. If 3 days have transpired since your purchase we can’t offer you a refund, exchange or store credit.

Refunds and exchanges are not available for sale items, items bought with a discount coupon or items bought as part of a promotion, only full-priced items can be offered a refund, exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. In most cases will arrange for a courier to collect the item and return it to our warehouse so it can be processed back into stock. This service has a 40% handling fee of the total purchase value of the item(s) plus a R200 courier fee which is deducted from your refund or charged for the exchange. This is due to products being sourced directly from the supplier, and branded by third party printers. Products can not be returned to the supplier.

Items out of stock or items discontinued can not be exchanged, returned or refunded. Varkhart will not be held responsible for stock delays.

3. Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by contacing support.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

4. Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 4:

• Faults resulting from normal wear and tear;
• Damage arising from negligence, user abuse or incorrect usage of the product;
• Damage arising from electrical surges or sea air corrosion;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorised alterations to the product;
• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

5. Vouchers & Coupons

There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).

Where you have used a Fixed Coupon to pay for an order, and you or Varkhart later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with this Policy, the value of the Fixed Coupon will be deducted from the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. Varkhart may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).

Where you have used a Percentage Coupon to pay for an order, and you or Varkhart cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with this Policy, the value of the discount received using the Percentage Coupon will be deducted from the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. Varkhart may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).

Wherever you have used a Voucher to purchase a product that you later return for a refund in accordance with this Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Voucher, but we will credit your account.

If you return items to us by mistake and you want these returned to you, you may be liable to reimburse Varkhart for the cost of having the product returned to you.

If you return a product that does not comply with this policy, you may be liable to reimburse Varkhart for the cost of collecting the product from you and the cost of having the product returned to you.

6. Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

7. Refunds

If we are unable to deliver your goods due to stock unavailability, or unable to deliver your order in 30 working days we will refund your full amount paid into your dedicated bank account. Transactions may take 24-72 hours to reflect from the date of payment made. All refunds will be processed within 15 working days as per the Consumer Protection Act 68 of 2008.